Job Purpose/Authority Statement

The Job Title listed empowers the Incumbent with the authority to execute all duties and responsibility listed below. In the event of a conflict of authority, the Incumbent shall elevate to direct supervisor for resolution. 

Duties and Responsibilities

• Maintain a clean and orderly work space.
• Maintain and organize fully operation service vehicle.
• Turn in job expenses weekly or bi-weekly fashion for job costing purposes and have company related credit cards paid in a timely fashion and without penalty fees.
• Keep, properly maintain, and turn in calibration equipment at required intervals.
• Learn how to maintain high level of focus on customer satisfaction.
• Assist with installs and services those who extensive knowledge of refrigeration, electrical, controllers, hydraulics, calibrators, pneumatics.  Provides telephone technical assistance as required.
• Travels throughout North America and Worldwide when required. 
• Assist with training sessions at Service Seminars or at customer facilities. 
• Interacts with engineering and manufacturing Dept regarding in-house and field equipment failures.  
• Documents field trips and properly records paperwork.    
• Capable of reading and understanding test reports and prioritizing workloads.  Must be capable of driving a forklift.  Knowledge of electrical safety policies, including lock-out/tag-out, and EPA refrigeration certification.
• Train to have a working knowledge of CRM database and Visual Manufacturing to review and enter data.
• Train to have a working  knowledge of computer systems, e.g. Industrial Engineering drives, latest version of Windows OS, MS Outlook, and Word, Excel.
• Train how to operate vacuum pumps, PID controls, and work with low voltages.

Qualifications

• Employee must be able to perform simple math functions
• Have the ability to accurately use measuring instruments
• Be willing to provide basic tools required for the position
• Be willing to train as required and possess the ability to understand shop pick lists and travel related to job and accurately report time to job assignments.
• Must be capable of reading and understanding SOP’s and FDA/GMP’s and willing to work in an office environment or travel up to 2 weeks per month as required.
• High School Diploma/GED or comparable experience required.  
• Must be able to follow direction
• Work in a fast paced environment
• Work cohesively with others, and learn to communicate effectively with customers.
• Training expected to last up to two years.