Manager – Rental Services Field Service

MacAllister Machinery Co., Inc.

Indianapolis, IN


Join Our Team at MacAllister Machinery:
At MacAllister Machinery, we provide top-quality service and repair for equipment rentals. We are currently seeking a Field Service Manager for Rental services to join our team. You will have the opportunity to showcase your expertise and make a significant impact on our customers' success.
Why Join MacAllister Machinery:
  • Positive and Inclusive Environment:
    • Be part of a positive and inclusive work environment that fosters growth and development.
  • Supportive Team:
    • Join a team that values collaboration and support, creating a rewarding workplace.
  • Access to Resources and Training:
    • Enjoy access to excellent resources and training, empowering you to enhance your skills.
  • Competitive Compensation:
    • Highlight any competitive salary or benefits package offered.
  • Professional Development:
    • Mentor opportunities for continuous learning and career growth within the company.
  • Stability:
    • MacAllister has been in business since 1945!
Position Summary
Position manages all aspects of Field Service operations for Rental Service Branch and/or District. Technical support and asset management are provided to internal and external customers.
Position Duties/Responsibilities
  • Monitor and ensure compliance with all safety policies, procedures, guidelines and laws as they pertain to staff and customers within the department premises or in the field. Ensure all vehicles and equipment are in excellent, safe operating condition. Responsible for department safety performance and achieving safety targets.
  • Direct, motivate, and provide leadership for staff. With input and guidance, define and implement the appropriate organizational structure and staffing level for the operation.
  • Maintain and coordinate the field service function, managing the service and repair of rented and customer owned equipment in the field while implementing and executing the functions of price, quality and turn-around. Assure strong relationships with customers by timely follow-up with quotes, phone calls, questions etc.
  • Constantly improve work processes to increase customer satisfaction, efficiency, profitability and employee productivity and satisfaction.
  • Assist in trouble shooting and repair of equipment as needed to promote and support timely repair of equipment and the coaching of technician.
  • Responsible for maintaining high levels of customer satisfaction. Maintain good relationships with all customers. Ensure personnel adhere to the philosophy of Price, Quality and Turnaround so that internal and external customers develop a high degree of trust and respect.
  • Ensure that Field Service vehicles are well maintained, and Field Technicians are projecting a professional image of the company at all times.
  • Meet all safety goals of the department and promote a safe work environment through good housekeeping, elimination of safety hazards, responsiveness to employee suggestions etc.
  • Performs other related duties as assigned.
Supervisory Responsibilities:
  • Responsible for managing, directing, and motivating staff. Supervisory responsibilities include hiring, conducting performance evaluations, assessing skills and competencies, and administering company policies and procedures.
Position Requirements
Required:
  • Knowledge, skills and abilities typically acquired through a college degree or related experience.
  • 8 years’ combined experience in shop and field supervision and management.
  • Previous experience as a working mechanic
  • Broad Rental background
Preferred:
  • 10 years’ experience in shop and field management with heavy construction equipment
Knowledge, Skills, and Abilities
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Excellent overall managerial skills in the areas of communication, organization, judgment, team building, interpersonal skills and problem solving
  • Ability to build and maintain effective customer and professional relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgment
  • Strong mechanical aptitude
  • Ability to work in a fast-paced, high-pressure, deadline driven environment
  • Skills in complex problem solving, critical thinking, and creative thinking
  • Excellent communication skills, including verbal, written, and listening skill
  • Detail-oriented and a team player with the ability to manage change, conflicts, and projects
  • Ability to work independently without the need for daily direct supervision and a strong sense of urgency
  • Approachable, coachable, and open to feedback
  • Strong computer skills experience with Microsoft Office and the ability to learn other industry-relevant systems. The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.
All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.
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