Prysmian is the world leader in the energy and telecom cable systems industry. Each year, the company manufactures thousands of miles of underground and submarine cables and systems for power transmission and distribution, as well as medium low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers, copper cables and connectivity for voice, video and data transmission for the telecommunication sector.

We are 30,000 employees, across 50+ countries. Everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us.

Reporting to the North America Power Distribution Quality Director, the Quality Manager will lead local site quality initiatives and processes, and ensure HV Customer projects meet all requirements. The Quality Manager will ensure quality standards for raw materials, in-process products, and finished products are established and met. This position works closely with HV Project Management, facility leadership, as well as external agencies and resources. The Quality manager is viewed as the resident expert and communicates directly with both internal and external customers on the behalf of the company.

Principal Duties & Responsibilities:

• Review Customer specifications and other Quality documentation and monitor such documents to ensure they are accurate, complete, and reflect most up-to-date regulations
• Manage the implementation of Internal Test Plans (ITPs) to meet HV Customer requirements
• Analyze production processes and identify areas of improvement to ensure RTFT (Right the First Time) goals are achieved
• Directly manage customer visits/audits and be the team leader for customer claims management and resolution including root cause investigation and verification of effectiveness of actions taken
• Work with Supply Chain, Engineering, and Production to manage HV customer project life cycle from project tender through delivery
• Provide technical expertise and hands on support on Quality matters to Operations. Interpret applicable regulations, industry standards and client specifications, makes conclusions, and issues technical reports of findings.
• Provide mentoring, coaching, counseling, and training to employees regarding quality
• Initiate and drive continuous improvement projects/activities/programs as a result of risk assessments
• May liaise with external vendors, contractors, and suppliers to ensure that their products or services meet the organization's quality standards. Will liaise directly with the Prysmian High Voltage installation group.
• Understand the critical-to-process and critical-to-quality characteristics for HV products and their relationships
• Participate in training on different manufacturing and field installation processes and methods.
• Interact with customers, sales, factory and field employees to ensure product compliance and continuous improvement with them.
• Responsible for product quality issues, including customer complaints and feedback, production inspection procedures, final inspection, root cause analysis and corrective action management
• Participate and/or lead field failure investigations on cable, cable system components such as terminations, splices, and link boxes.

Knowledge/Skills/Abilities:

• Strong Project Management background
• A working knowledge of international and market-specific quality requirements, including but not limited to:
  • ISO 9001
  • ICEA
• Strong organizational & planning skills
• Excellent analytical & problem-solving skills
• Fluent in English
• Familiar with continuous improvement tools (Lean and 6 Sigma)
• Proficient with technology such as Excel, PowerPoint, Word and other standard computer applications
• Excellent interpersonal & communication skills (oral & written), able to interact with all levels in the organization
• Technical understanding of high voltage (69kV or greater) cables and/or systems a plus

Required Qualifications:

• Bachelor’s degree in engineering, or other related field assuring technical acumen
• Direct Quality experience, Project Management, and/or Technical role
• Experience in a manufacturing environment, preferably in a supervisory role

Work Environment/Physical Demands:

• Works out of a normal manufacturing environment with standard office equipment available.
• Will be required to spend significant time both on the production floor working with equipment operators and in the office analyzing data and preparing reports and presentations.
• Will be required to sit, bend, kneel, squat, use keyboard, read, write, and speak fluently.
• Employee will be required to work productively and cooperatively in a high-volume, fast paced, highly pressured environment and be able to respond efficiently and courteously to unanticipated problems and crisis.
• Occasional travel to jobsites within the US may be required.

Prysmian, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page to learn more about Prysmian’s commitments.

Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please contact us at talent.mobility@prysmiangroup.com.

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