General Purpose: 

Support the corporate headquarters as the first point of contact for inbound telephone inquiries and office visitors/guests. Receive and relay messages/telephone calls from internal and external sources, greet and direct guests/visitors, issue appropriate security passes, report security issues, respond to common inquiries, and perform basic administrative support activities. Provide exceptional customer service and a high level of professionalism and skill in operating a multi-line phone system. 

 

Job Duties and Responsibilities: 

• Answer and screen incoming calls; greet callers, provide information, transfer calls, and take messages 

• Administer main voicemail 

• Produce monthly phone reports 

• Follow security protocols and office procedures 

• Assist with facility access badges  

• Maintain an organized reception area 

• Submit building work orders as requested 

• Provide administrative services as needed 

• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned. 

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