Porter Pipe & Supply Co.

Addison, IL

Position Summary

The Returns Associate is responsible for performing duties within the scope of the Returns Department inclusive of, but not limited to, identifying, sorting, cleaning, and entering returned materials into customer return sales orders and preparing that material to be re-stocked into physical inventory. The Returns Associate provides excellent customer service to internal and external customers and demonstrates strict confidentiality with all team members while serving as an ambassador of our culture.

Essential Functions

• Utilize Total Warehouse Logistics (TWL) and SX Enterprise (SX.e) software to enter returned items accurately and efficiently while taking every measure to maintain full transactional transparency regarding the material being credited.
• Identify and organize returned industrial gas cylinders to the proper empty cylinder locations and create/receive a customer credit based on the tank cores returned.
• Examine returned rental equipment and complete the appropriate return checklist form to make sure the equipment is viable and complete to be sent out to the next customer along with creating/receiving the proper credit paperwork and creating the subsequent rental billing.
• Identify, sort, inspect, and clean all returned linear products and create the appropriate customer return credit along with receiving that linear product to the appropriate location for put away back into physical inventory.
• Maintain adequate documentation and records.
• Help alleviate workflow reduction within returns department on a as needed basis
• Adheres to all Company safety rules, standards, and guidelines.
• Perform other duties as assigned.

Required Knowledge, Skills, and Abilities

• Requires strong organizational skills and attention to detail.
• Requires the ability to effectively build rapport with both internal and external customers.
• Requires a positive attitude and ability to function both independently and in a team setting.
• Must possess strong mathematical aptitude.
• Must be able to prioritize multiple responsibilities and manage time effectively.
• Must be computer literate in all Microsoft Office products.
• Must be able to communicate in English with regard to the essential functions of the position.

Required Experience and Education:

• High school diploma or GED
• One year of prior warehouse experience
• Prior forklift experience preferred, but not required

Physical Demands

• Must be able to lift, carry, push and/or pull 50 lbs
• Requires visual, hearing, and speech acuity.
• Requires the ability to stand and walk long distances for extended periods of time.
• Exposure to extreme temperatures and elements, noise, and fumes.

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.