If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online.
Job Summary
The Analyst has responsibility for analyzing Apartment and Builder Sales functions and developing improvements to existing sales processes, identifying and create appropriate reporting around each key sales function, and delivering an improved customer experience, specifically from the sales to operations transitions.
Job Description
Key Accountabilities
•Establish and maintain methodologies to ensure on-going integrity of sales processes
•Design measurement criteria to monitor the transition from the sales function to operations
•Implement and manage an effective change management process to ensure smooth transition of new or adapted processes
•Identify process improvements to enhance the post closing effectiveness and efficiency
•Support development of departmental and company processes & procedures
•Monitor and assess day-to-day related issues to ensure business practices, policies and procedures are executed in an effective manner
•Resolve reported issues in a timely and decisive manner, or escalate as appropriate
•Analyze customer and broker feedback to identify solutions to improve and enhance the customers’ experience
•Create and maintain ongoing dialogue with strategic partner(s), internal personnel and Governance to ensure a positive, valued relationship that has unambiguous alignment with business initiatives
•Develop and present regular and timely reports
Education, Experience & Skill Requirements
•1+ years of related work experience
•Experience with customer facing and project coordination/mgt methods preferred.
•Excellent negotiating, consensus building and conflict resolution skills
•Extensive communication and teamwork skills with both internal and external customers Able to effectively contribute to work groups, process team and focus groups
•Proficient in using computer software applications such as MS Office products
•Strong analytical skills, including root cause analysis
•Working knowledge of Internet and related emerging technologies used to effectively aggregate/analyze critical business data
•Strong Project Coordination skills including time management and problem-solving skills
•Skill in understanding and developing process flows
•High School diploma or equivalent required
Key Metrics
•Contract process completeness & timeliness
•Monitor SLA for compliance
•Data analysis and processing for the non commodity book and integrated analysis
Job Family
Marketing
Company
TXU Retail Services Company
Locations
Irving, TexasTexas
We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today!
If you currently work for Vistra or its subsidiaries, please apply via the internal career site.
It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.
If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at assistance@vistraenergy.com to make a request.
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