Saxco International, LLC

Fairfield, CA

Why work at Saxco?

We are a dynamic, inclusive, and fun team with a passion for excellence in the packaging industry. We have a supportive and collaborative environment where your ideas and creativity are valued, and innovation and continuous improvement. You will be empowered and encouraged to achieve your full potential. The company also values well-being of our team members, embracing flexibility to accommodate personal needs and maintain a healthy lifestyle. At Saxco, community matters because it unites us, gives us purpose and provides an opportunity to drive change. Through involvement and contribution, we are committed to supporting, serving, strengthening, and sustaining the communities where we live and work.

Come join this exceptional team and build a meaningful and rewarding career!

Additional information about Saxco International, LLC can be found at https://www.Saxco.com/why-saxco/community-matters/

Position Purpose

 We are seeking a highly skilled and motivated Sr Customer Excellence and Improvement Leader to improve our On Time and In Full Performance (“OTIF”) performance and underlying process efficiency. This individual would lead and improve cross functional Daily Visual Management (“DVM”) meetings to mitigate service failures and capture process defects for all key fulfillment processes, including but not limited to forecasting, receiving, production, shipping and delivery. Further, the individual would work with process owners and other key stakeholders to pro-actively prevent defect occurrence through process and system enhancements. This individual would be responsible and work with key cross-functional stakeholders to quantify the challenge, determine root cause, develop & evaluate solutions, select solution, implement solution and measure and control.

 The Sr Customer Excellence and Improvement Leader must have a strong background in Lean Six Sigma, project management, change management skills and analytical skills. The ideal candidate is a results-driven, resourceful professional with a growth solutions mindset, capable of influencing change and communicating effectively with leadership teams. This role requires at least 5 years of experience leading projects and a proven track record of delivering business improvements.

 Primary responsibilities:  

• DVM Management: Responsible for the leading and improving cross functional Daily Visual Management reporting and meetings. These meetings will occur daily to ensure orders are fulfilled, produced and received timely and will provide in-depth insight on our performance and areas of opportunity. This individual would focus on driving an efficient meeting, improving data quality and accuracy, and capturing all next steps and action items to ensure fulfillment completion. 
• Root Cause Analysis and Defect Quantification: Measure OTIF metric defects, quantify financial and operationally waste associated with the defect. Collaborate directly with process owners, key stakeholders, and subject matter experts to determine the underlying root cause of the defect.
• Project, Kaizen, “Just Do It” Identification and Scoping: Identify, quantify and recommend process improvement initiatives based on DVM Data collection. Provide recommendations on project sequencing depending on dependencies, available resources, business impact and level of effort / complexity. 
• Lead and Project Management improvement activities: Identify, design, and implement process improvement initiatives using Lean Six Sigma methodologies to enhance efficiency, reduce waste, and optimize performance across the organization.
• Change Management: Develop and implement change management strategies to ensure smooth adoption of new processes and technologies. May deliver training and provide ongoing support. This position will work with all departments at the company (sales, customer service, transportation, operations, etc.) and must be able to influence and drive consensus to be successful. 
• Solution development: Work with cross functional stakeholders to develop multiple solutions to solve existing challenges, evaluate solutions to identify the optimal path forward and present to the VP of Customer Success for approval to move forward. 
• Lead Business Optimization Projects: Identify, design, and implement process improvement initiatives using Lean Six Sigma methodologies to enhance efficiency, reduce waste, and optimize performance across the organization.
• Research and Analysis: Research, analyze, and recommend changes to business processes to improve operational efficiencies, quality, service, and profitability.
• Process Documentation and Project Plans: Develop comprehensive process documentation and project plans to support business improvement initiatives.
• Data Analysis and Reporting: Conduct thorough data analysis to identify trends, patterns, and opportunities for improvement. Prepare detailed reports and presentations to communicate findings and recommendations to stakeholders. Must develop control reporting for key operational improvement activities to ensure improvements drive desired results and are sustained post project completion. 
• Stakeholder Engagement: Work closely with various departments and teams to understand their needs and challenges. Collaborate effectively with stakeholders at all levels, including senior leadership, to drive alignment and support for optimization initiatives.
• Cross-Functional Support: Support cross-functional activities and working sessions during project design and implementation phases.
• Performance Monitoring and Control Reporting: Establish and monitor key performance indicators (KPIs) to measure the effectiveness of implemented solutions. Continuously evaluate and refine processes to sustain improvements and achieve desired outcomes.
• Leadership and Mentoring: Lead and mentor project teams, providing guidance and support to ensure successful project execution. Foster a culture of continuous improvement and innovation within the organization.

Skills, Knowledge and Abilities*

Skills:

• Proven ability to drive change and influence cross-functional stakeholders
• Strong analytical and problem-solving skills with the ability to interpret complex data and make data-driven decisions.
• Deep experience in project management, including planning, execution, and monitoring.
• Excellent communication and presentation skills, capable of articulating complex concepts to diverse audiences.
• Ability to influence and drive change across various levels of the organization.
• Strong leadership and team-building capabilities with a focus on mentoring and developing talent.
• Proficiency in project management and data analysis tools (e.g., MS Project, Excel, Minitab, etc.).

Personal Attributes:

• Results-driven with a strong focus on achieving measurable outcomes.
• Self-starter, resourceful and driven. Wants to win. 
• Innovative and solution-oriented mindset.
• Adaptable and able to thrive in a fast-paced, dynamic environment.
• Collaborative team player with a positive attitude and strong interpersonal skills.
• High level of integrity and professionalism.

Minimum Requirements

Education: Bachelor’s degree in Business Administration, Engineering, or a related field. Advanced degree (MBA, Master's) preferred.

Experience: Minimum of 5 years of experience leading projects in a business optimization or process improvement role.

Certifications: Lean Six Sigma Green Belt certification required; Black Belt certification is a plus. Project Management Professional (PMP) certification is preferred.

Equal Opportunity Employer: 

Saxco International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status or marital status.

Management retains the discretion to add to or change the duties of the position at any time.