Customer Service Rep

A. L. Hansen Manufacturing Co.

Waukegan, IL


Description

 A.L. Hansen Mfg. Co., an ISO 9001 certified company, is a leading manufacturer in the commercial hardware industry located in Waukegan is currently seeking a full time Customer Service Representative.   

Requirements

· Respond to customers and outside sales reps inquiries or complaints regarding company’s products

· Data entry of orders

· Generate sales quotes using information from customers

· Follow up on sales inquiries

· Produce reports using various software

· Back up the receptionist


Knowledge, Skill and Ability Requirements

· Excellent customer service, communication, and organizational skills

· The ability to take direction, work independently, and manage multiple tasks and projects in a fast paced and potentially stressful environment

· Ability to handle customer complaints professionally and attentively.

· Strong attention to detail

· Excellent time management and problem solving skills

· Knowledge of PC applications, including Microsoft Word, Excel, Access, Teams and Outlook


Come join a company with over 100 years in the business that offers competitive pay, and a full benefits package that includes: tuition reimbursement, paid vacation and personal time, 9 paid holidays, 401k, medical, dental, vision, and company paid life insurance.

Hours are Monday – Friday 7:30 a.m. – 4:00 p.m.

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