Service Coordinator
BasX Solutions
Redmond, OR
Job Details
Job Location: BASX - Redmond Headquarters - Redmond, OR
Salary Range: $71,622.00 - $87,538.00 Salary
Description
Job Summary:
As a Warranty / Start-up Coordinator, you will play a crucial role in ensuring the smooth operation of our Start Up and Warranty department. Your primary responsibilities will include pricing, quoting, ordering, and tracking parts essential for field service operations, warranty work, and past job part replacement. This role demands strong communication skills, meticulous attention to detail, and the ability to work collaboratively with internal teams and external suppliers to meet customer needs efficiently.
Key Responsibilities:
1. Pricing and Quoting:
- Review service requests and warranty claims to identify necessary parts and components.
- Research and analyze pricing and availability of parts from various suppliers.
- Prepare accurate and competitive price quotes for customers and internal stakeholders.
- Collaborate with Sales and Service teams to ensure quotes align with customer expectations and company profitability goals.
2. Parts Ordering:
- Create and manage purchase orders for approved parts and components.
- Coordinate with suppliers to confirm availability, lead times, and delivery schedules.
- Monitor and track order status, providing regular updates to internal teams and customers.
- Address any issues or discrepancies related to orders promptly and professionally.
3. Inventory Management: Service Cabinet/Inventory
- Maintain accurate records of parts inventory levels
- Monitor stock levels and initiate reorders as needed to prevent shortages or excess inventory.
- Implement inventory control measures to optimize stock turnover and reduce carrying costs.
4. Documentation and Reporting:
- Maintain detailed records of all parts-related transactions, including invoices, receipts, and order history.
- Generate reports on parts usage, costs, and inventory levels for management review.
Qualifications
- High school diploma or equivalent.
- Proven experience in parts coordination, procurement, or related roles.
- Strong knowledge of parts and components relevant to the industry (e.g., machinery, electronics, automotive). Helpful but not required.
- Proficiency in using computer software and systems for inventory management and order processing.
- Excellent communication and negotiation skills.
- Detail-oriented with strong analytical abilities.
- Ability to work independently and as part of a team.