Description

  

Summary/Objective 

Full Swing Simulators is the largest US-based producer of golf and sport simulators & has been chosen as the Official Licensee of PGA TOUR and the Official Simulator Partner of the Golf Channel. Full Swing is the only company that gives players patented dual-tracking technology, combining high-speed cameras and infrared light wave technology to provide unmatched swing data and real-time ball feedback. Users can dynamically experience more than 13 sports including golf, featuring the world's most iconic courses with the most innovative software in golf simulation. Team Full Swing boasts PGA TOUR Players Tiger Woods, Justin Rose, Jordan Spieth, Gary Woodland, Brandt Snedeker, Jason Day, the LPGA's Brooke Henderson, the NBA's Steph Curry and the NFL's Patrick Mahomes.

Being a part of Full Swing means joining a growing brand and team of people dedicated to innovating new experiences for golfers and athletes around the globe. Whether it is working on the leading technology in the industry, marketing our story with the best athletes in sports, selling to a growing audience that is looking for the latest in sports entertainment or helping our customers have the best possible experience, Full Swing has opportunities to be a part of a team that continues to develop and expand.

We are looking for a highly motivated team player to join our organization! As an Audio/Video Technician working inside the Full Swing University learning environment, you will be responsible for ensuring the customer’s sensory experience with a Full Swing Golf simulator meets the highest standards. We want the customer to feel immersed in the simulator without any distractions by creating a cohesive technology system by providing top-tier technical support to both customers and installers, manage case logs and resolutions, and maintain an exceptional level of customer service.

Primary Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Be a champion of the Full Swing university learning environment and leverage the asset to improve the company.

Analysis:

• Diagnose, troubleshoot, and resolve issues over the phone, email, or chat in a fast-paced environment.
• Manage returned material, deduce failure mode, and discover trends.
• Manage open cases, logs, and resolutions.
• Follow up to ensure resolution and customer satisfaction.
• Troubleshoot electrical issues by using test equipment (DMM, oscilloscope, power supplies, etc.).
• Troubleshoot PC connectivity issues.

Reporting:

• Report common issues, trends, and questions to relevant parties. 
• Present formal root cause analysis methods to design and/or installation improvements.
• Schedule meetings at regular intervals to report root cause analysis. 
• Participate in the summarizing and documenting of issues on a regular basis. 

Provide Training:

• Work with 3rd party support partners to turn internal documents into customer facing documents. 
• Create fault trees for common field issues.
• Work with R&D and Engineering to create internal knowledge base articles to educate and guide support staff in answering common questions. 
• Take data from field failures to create learning materials to improve installations.

Subject Matter Expert:

• Provide expertise on A/V systems (computers, monitors, projectors, sound bars, etc.).
• Execute computer functions and connect PCs to external devices.
• Assist in creating preventative maintenance guides for A/V equipment.
• Be the point of contact for external support teams.

Work Environment

This job operates in various environments such as customer locations, offices, warehouses, etc. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. The employee must frequently lift and/or move items over 50 pounds and on occasion 150 pounds (two-person lift). 

Requirements

  

Required Education, Experience, and Skills:

• Technical or computer related degree or 4+ years of equivalent experience.
• Understand cable management best practice (video, audio, networking, power, etc.).
• Strong communication skills.
• Strong troubleshooting skills.
• Extensive knowledge of Win XP, Win 7, MS Office.
• Ability to build, configure, troubleshoot, and repair PCs.
• Experience with Salesforce.
• Must be patient, self-motivated, detail oriented, and disciplined in time management.

Other Duties

Travel to work sites & supplier locations may be required as needed to serve business needs.

Location

Position is in-office & based in Carlsbad, California

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