Description

(Job) Key Position Results Required: (Must Do)

• Provide after-sale support to customers via daily incoming requests (phone, email, Teams)
• Travel to jobsites within North America up to 25% per month
• Diagnose & troubleshoot field issues
• Work with sales representatives and various internal departments on resolving product quality issues
• Engage in on-site product testing and performing minor repairs (as needed)
• Assist with installation and/or commissioning of systems which use Price products
• Participate in visits with sales representatives and their customers (either at PRCN, other Price Facilities, or in the field, as required)
• Perform presentations & webinars to train and prepare customers for installation of Price products
• Work on projects which help streamline processes within the Field Support Department

(Individual)

Description of Experience Required: (Must Know)

• An understanding of basic mechanical engineering principles, and ability to read engineering / architectural drawings
• Proficiency in Microsoft Excel, PowerPoint, email, and CAD software
• Previous experience in customer service and technical support would be considered an asset
• Previous experience in sheet metal manufacturing and HVAC industry would be considered an asset.

(Individual)

Personal Characteristics: (Must be)

• Aptitude and desire for customer service excellence.
• Strong interpersonal and communication skills, and the ability to work in a fast-paced, team environment
• Ability to travel within North America
• Technically inclined, energetic, productive, and can handle multiple prioritites in a timely fashion with a high level of accuracy.

Qualifications

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