Overview

Abacus Technology is seeking a Help Desk Technician to provide technical support for Picatinny Arsenal.  This is a full-time position.   

Responsibilities

• Perform technical support for one or multiple systems and releases of varying levels of complexity (ranging from medium to urgent).  
• Ensure each reported problem is resolved in a timely manner and tracked according to standards and escalated as appropriate. 
• Communicate problem resolution and additional information to customer groups, engineering and support teams, and business and IT support groups. 
• Troubleshooting desktop, laptop, printers, and network connectivity problems. 
• Set up new desktop users. 
• Communicate technical and business problems in a non-technical manner, to customers with varying levels of technical expertise. 
• Monitor and resolve assigned issues received through the call-tracking system.

Qualifications

1+ years experience providing technical support.  HS diploma or GED.  Must be Security+ certified.  Experience with MS Windows, Microsoft Office, Microsoft 365 and other common desktop applications and operating systems.  Knowledge and experience communicating desktop support concepts to technical and non-technical personnel.  Must have excellent customer service skills and be able to work within the confines of a set time schedule.  Must be a US citizen and hold a current Secret clearance.

 

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

 

EOE/M/F/Vet/Disabled

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