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What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Position Summary

The Patient Liaison is responsible for prospecting, nurturing and maintaining relationships with referring physicians to achieve practice growth goals. The PRC is an expert in all aspects of sales planning, analysis, targeting, reporting and development of their respective territory as well as the overall practice.

Key Responsibilities

Patient Referral Management

• Initiate, engage, and work collaboratively with operational leaders, physicians, site managers, and practice staff to understand/evaluate business needs, plan and execute sales and marketing strategies which align with practice goals; seen as expert in infusion referral support.

• Utilize CRM, market analysis, trends, and performance reporting to develop sales plans and track practice growth.

• Strategically use professional concepts and company objectives to resolve complex issues and ensure feedback is communicated/followed up appropriately.

• Develop and implement practice growth strategy in core markets and partner with Practice Marketing to implement the selling approach in each market.

Customer Support

• Initiate, establish and maintain ongoing communications with referring physicians and/or their office staff, including peer-to-peer, routine or follow-up visits, emails, and phone calls

• Support practice growth efforts through effectively engaging physicians and resources through practice visits, sales calls, community events, trade-shows and cross-business collaboration

Minimum Requirement

Degree or equivalent and typically requires 2+ years of relevant experience

Critical Skills

• Understanding of Revenue Cycle Management and clinical operations

• Minimum of 2 years sales and/or account management experience in the healthcare setting, preferably within the pharmaceutical/biotech or healthcare space

• Demonstrated knowledge and understanding of consultative sales, call cycles, and territory planning

Additional Skills

• Proven record of success in sales, preferably healthcare

• Consultative selling experience to the specialty physician market highly preferred

• Highly collaborative individual capable of performing in a matrixed environment

• Fact-based decision maker with strong emphasis on data, trends, and market analytics

• Proficient with CRM and business intelligence reporting, preferably Salesforce and Business Objects

• Strategic thinker and financially oriented individual who understands how to drive profitable growth

• Excellent interpersonal skills with the ability to work with a wide range of individuals, particularly physicians

• Expert in conflict management and resolution skills, handling customer complaints and objections

• Excellent written, presentation and verbal communication skills; Proficient in MS Office (Outlook, Excel, Power Point)

Working Conditions:

Environment (Office, warehouse, etc.) –

• Office as a Destination

• Work from Home

• Travel Required 25% of time

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Total Target Cash (TTC) Pay Range for this position:

$65,600 - $109,400

Total Target Cash (TTC) is defined as base pay plus target incentive.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!

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