Customer Service Representative

Hood Packaging Corp.

Hamlet, NC



Functional Responsibilities

  • Order entry and communications with various departments and customers regarding price quotes, orders
  • Maintain files, work out problems with other plants and service customers and accounts
  • Keep customers updated on orders and delivery dates
  • General office duties and other communications, reports and follow-up
  • Invoicing and credits
  • Assist in assuring HACCP, GMP’s, Work Instructions and Food Safety Quality system requirements (SQF) are in compliance.


KEY WORKING RELATIONSHIPS

  • Customers, daily, for communication for orders:  placement, updating, changing, coordinating, confirming, problems and issues 
  • Hood Packaging Plants, weekly, for information on negatives, art work and specs for orders
  • Salespersons, daily, for communication on customer issues, problems, complaints, delivery
  • Accounting Department, daily, for verification or orders shipped
  • Shipping Supervisor, daily, for shipping deliver times and information
  • Scheduling/Purchasing, daily, for lead times and paper availability
  • Production, Printing Supervision, daily, for order status, updates and changes
  • Graphics Department, daily, for artwork needs, status, problems, issues and changes


Functional Requirements:

  • Regular use of computers, telephones and miscellaneous office equipment
  • Ability to meet deadlines
  1. QUALIFICATIONS

Education & Experience

  • Minimum of High School Diploma or GED with 3-5 years customer service experience in a fast-paced manufacturing environment

Skills

  • Excellent verbal and written communication
  • Excellent telephone skills
  • Ability to effectively, courteously and diplomatically deal with all types of customers, sales and department conditions
  • Excellent computer skills, specifically Excel
  • Ability to make sound decisions and correctly set priorities for customer orders and adverse situations
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