Trailers Plus

Kaukauna, WI

Job Title: Assistant Store Manager 

Department: TrailersPlus Lot & Sales Operations 

Reports To: Store Manager 

Status: Hourly plus commissions and bonuses 

SUMMARY 

This Assistant Store Manager (ASM) will play a critical role in ensuring the success of our retail operations, including managing operations, sales, inventory, customer service, staff, service, and repair work. Primary responsibility will be assisting the Store Manager (SM) in daily operations, sales, generating revenue for the location, and running the store in the Store Manager’s absence. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

The essential duties and responsibilities include, but are not limited to the following: 

● Supporting Store Manager in achieving store revenue goals and assisting in managing sales and service staff. ● Assist Store Manager in implementing and enforcing all aspects of “Employee Handbook” at the store. ● Meet all deadlines for daily, weekly, bi-monthly, monthly, and annually reports. 

● Manage all daily processes that include trailer inspections, trailer sales, parts sales, service work, inventory control, parts purchases, vendor relations, special orders, and pricing. 

● Monitor all sales and deliveries of trailers, parts, and supplies. 

● Ensure that all required paperwork associated with each sale is submitted to the appropriate state agencies and Interstate Group departments, accurately and in a timely manner. 

● Ensure a respectful, safe and productive workplace through your effective hiring, onboarding, training, counseling, accountability and other performance management support for all service and parts staff you supervise. Address poor performance or behavior diligently and fairly. 

● Ensure that all policies and procedures related to managing the facility’s keys are fully executed and enforced. ● Work strategically and collaboratively with other departments of the company. 

● ASM will back up the SM and their responsibilities in the SM absence. (see SM job description) 

SKILLS 

● Strong communication and interpersonal skills 

● Outstanding customer service skills and ability to sell. 

● Excellent problem-solving capabilities, with the ability to work well under pressure 

● Superb organizational and time management skills 

● Powerful leadership skills and an empathetic approach to management, with the ability to make important decisions 

SUPERVISORY RESPONSIBILITIES 

The ASM directs and is responsible for all operational aspects of the TrailersPlus retail lot. In the absence of the Store Manager, the ASM will be responsible to plan and promote the daily schedule, coordinate and manage the performance of employees including development and accountability. 

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements

listed in the essential duties and responsibilities section are representative of the knowledge, skill, and ability required. 

EDUCATION and/or EXPERIENCE 

The position requires a high school diploma or equivalent, as well as six months to one year of related experience and/or training. 

LANGUAGE SKILLS 

Must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Also important is the ability to write routine reports and correspondence and to speak effectively with customers or employees. Spoken fluency in Spanish is a plus. 

MATHEMATICAL SKILLS 

Requires the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. The ASM must also be able to apply concepts of basic algebra and geometry as needed. 

COMPUTER SKILLS 

Knowledge of on-line computer systems is required for successful completion of the ASM job responsibilities and assignments. Basic keyboarding skills are also needed for efficiency. 

REASONING ABILITY 

Must be able to solve practical problems dealing with a variety of concrete variables in situations where only limited standardization exists. The position also requires the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is frequently required to talk or hear. The employee is frequently required to stand, walk, sit, use their hands to handle or feel, reach with their hands and arms while balancing, routinely lift 50-75 lbs, and climb ladders. 

WORK ENVIRONMENT 

The characteristics of the work environment described here are representative of those an employee would encounter while performing the essential functions of this job. 

The employee may be exposed to wet and/or humid conditions, as well as outside weather conditions during the performance of the job responsibilities. The employee may also be required to move mechanical parts and may be exposed to materials as described in MSDS documents. 

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions upon request.