Adminstrative Coordinator

Alpine Power Systems, established in 1963, is an independent B2B global solution provider specializing in critical power, telecom, cable, and motive power solutions. Alpine has expanded its operations to become one of the largest independent organizations in our industry. Alpine is a dynamic and growing family business supplying numerous Fortune 1000 companies. Alpine Power Systems is ISO 9001 Quality, 14001 Environmental, & 45001 Health & Safety Certified.

 

Coordinator Responsibilities:

• General day-to-day administrative support of assigned Salespeople.
• Take all incoming customer calls as required.
• Process and distribute quotes by request of the salesperson.
• Match Customer quotes to incoming customer purchase orders
• Obtain from new customers credit application/information and forward to the Director of Billing and Credit for Customer credit determination.
• Process order in Alpine’s integrated business information system.
• Manage all open orders for assigned Salespeople / Customers.
• Process Alpine Purchase Order for necessary products from Alpine approved Vendors, including the completion of Vendor Order Forms as applicable.
• Make any necessary changes to Vendor orders per customer PO revisions.
• Manage all aspects of assigned Customer orders.
• Obtain Freight Quotes
• Process all applicable bills of lading, commercial invoice, customs, and shipping documents (domestic and international)
• Manage all freight claims as required.
• For Customer orders including service, process Alpine Service Work Orders
• Verify Vendor pricing via Vendor order acknowledgments as applicable.
• Manage all aspects of Alpine’s order with Vendors to ensure the products arrive on time.
• Maximizing customer satisfaction is the number one daily goal.
• Track shipments with freight carriers as necessary to support Customer orders.
• Process Customer order invoicing, including input of Alpine invoices in customer Portals as required.
• Track all open items by Customer by Salesperson.
• Meet regularly with assigned Salespeople to resolve all open items.
• Manage complex Customer orders/projects as necessary.
• Producing detailed and accurate work is critical.
• Multi-tasking and problem-solving skills are required to support Customer needs.
• Professional phone skills and overall communication are required.
• Misc. Administrative tasks as required to support customers.

 

Qualifications:

 

• Technologically savvy – proficient in Microsoft Office Suite (Outlook, Excel, Word) and comfortable with other software tools as needed for the role, including advanced Excel functions like pivot tables and data analysis.
• Excellent communication skills, both verbal and written, with the ability to articulate ideas clearly and professionally in various contexts, such as team collaboration, customer interactions, and report writing.
• Friendly and approachable personality with a professional demeanor, capable of interfacing with customers effectively. Skilled in building rapport, resolving conflicts, and ensuring a positive customer experience.
• Experience in a customer support or similar role.
• Familiarity with CRM software and remote support tools.
• Ability to work independently and manage time effectively in a remote work environment.
• Strong problem-solving skills and attention to detail.
• Adaptability and willingness to learn new technologies and processes.

 

We offer a highly competitive benefits package including:

• Health, Dental, Vision, Life, Disability insurance.
• 401(k) with a company match
• Paid Holidays
• Paid Time-off

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