About Us:

Headquartered in St. Louis, MO, USA, Afinitas is the global market leader for pipe and precast concrete equipment, forming systems and concrete accessories used to build the world’s critical transportation, water and utility infrastructure systems. Afinitas is known for the innovative technologies and services it provides through its trusted HawkeyePedershaab, BFS, New Hampton Metal Fab and other well-known brands, which customers have relied upon for decades. Afinitas is a part of BW Forsyth Partners, LLC, the investment arm of Barry-Wehmiller, a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

 

 

Job Description:

OVERVIEW

The Global Aftermarket Leader is responsible for creating an engaged, continuously improving, and growing parts business, aligned to Afinitas’ vision. The Global Aftermarket Leader directs all aspects of the global parts business that ensures delivery of our annual aftermarket revenue and margin targets. In addition, this Leader will encourage the development of the Aftermarket business and the team members to discover, develop and apply their talents in a way that enables our business to reach its full potential.

ESSENTIAL FUNCTIONS & RESPONSIBLITIES

• Lead a strategic aftermarket parts business, with a global equipment install base, with a key focus on customer engagement, value pricing and parts inventory management.
• Ensure that the aftermarket strategy and customer service delivery is continually verified against customer feedback on service provision, requirements and gaps.
• Align existing aftermarket leaders and team members in US and Europe, under global leadership and build a team of direct and shared resources to execute organizational aftermarket vision.
• Create global best practice across the E&A organization.
• Act as owner for our parts pricing strategy and practices, ensuring we evaluate opportunities for greater value.
• Improve the flow of information and materials of the end-to-end aftermarket business.
• Identify and build tools & metrics to measure customer satisfaction, equipment up-time, and other critical service-related KPI’s.
• Implement streamlined sales models within Aftermarket for efficient sales cycles – e.g. experience leveraging eCommerce a plus.
• When needed, travel to equipment installed base to develop close and trusting relationships with key customers and assist team with sensitive service situations.

QUALIFICATIONS

• Minimum of 5 to 10 years experience leading an aftermarket/ spare parts organization (including people leadership responsibilities), developing aftermarket strategies and hands-on experience in part service environment.
• Strong verbal and written interpersonal/communication skills required.
• Strong financial acumen with ability to assess ROI on resource investments, set working capital goals on top of profitability goals (e.g. inventory turns), etc.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks simultaneously and adapt to shifting priorities.
• Ability to work individually as well as in a team environment.

WORK ENVIRONMENT

• This is an office-based position (Mediapolis, IA, USA) associated with a manufacturing facility. The employee must be able to correctly wear and use any Personal Protective Equipment (PPE) required by the employer when in the manufacturing area.
• An aspect of this role will involve travel & spending time in precast concrete manufacturing facilities working around large, industrial machinery. The employee must be able to correctly wear and use any PPE required by customers and follow all marked and implied safety protocols
• You will be leading the Global Aftermarket for our three locations in US, Denmark and Germany and this will involve travel our facility in Europe on quarterly basis.

CORE COMPETENCIES

energy, and enthusiasm.

Builds Effective Teams - Building strong identity teams that apply their diverse skills and perspectives to achieve common goals.

Builds Networks - Effectively building formal and informal relationship networks inside and outside the

organization.

Business Insight - Applying knowledge of business and the marketplace to advance the organization's goals.

Customer Focus – Building strong customer relationships and delivering customer-centric solutions.

Decision Quality – Making good and timely decisions that keep the organization moving forward.

Drives Results – Consistently achieving results, even under tough circumstances.

Drives Vision and Purpose – Painting a compelling picture of the vision and strategy that motivates others to action.

Ensures Accountability - Holding self and others accountable to meet commitments.

Manages Ambiguity - Operating effectively, even when things are not certain, or the way forward is not clear.

#LI-ST1

 

At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process. ​

Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.

 

Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.

Company:

Afinitas ID:uDnQdo