The Customer Service Representative The role of the Customer Service Rep is to provide stellar customer service to Parker Hannifin's premier customers through online requests, working with the sites/plants, and dealing with the day-to-day challenges and setting ourselves up for success. Other specific tasks can be found below:

• Enters orders into computer system, verifies all information entered, interfaces with shipping as needed and maintains

files for this paperwork.

• Quickly and accurately responds to customer requests.

• Acts as a liaison and expedites process between customer and production.

• Handles cancellations or changes in sales orders internally or externally, and communicates the changes to the related

internal departments or the customer.

• Maintains close liaison with Manufacturing to ensure that delivery dates are quoted within a time frame that is attainable

while following the guidelines of the on-time delivery program.

• Participates in training sessions, meetings, skill building and professional development classes

• Administers customer service accounts of moderate scope, and complexity to achieve division business objectives as well

as meet customer performance expectations.

• Responsible for seeing the direction and oversight of assigned customer accounts carried out.

• Interprets customer requests, monitors performance and delivery, investigates complaints, and negotiates pricing and

discounts based upon predetermined scope.

• Works with Accounting to research credits and debits.

*The above descriptions are not intended to be an all-inclusive list of duties and responsibilities. It is intended to describe the general nature of the position

You should be proficient in:

• Customer Service

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