Beretta USA Corp.

Fredericksburg, VA

JOB SUMMARY/OBJECTIVES:

The Returns Clerk is responsible for coordinating and supervising the daily activities of the Returns  Department.   Under the direction of the Warehouse Manager, the Return Clerk is responsible for the completion and supervision of all return functions, all labeling, packaging and personnel.   Ensuring facility goals are achieved on a daily basis.   

Design, implement and conduct quality control training programs, develop inspection procedures and criteria, improve and promote quality standards for returns personnel.  Adherence to all returns policies for commercial accounts and consumer returns.

ESSENTIAL JOB FUNCTIONS:   

Supervise and coordinate the unloading of return products, verify required documents, i.e. BOL’s, and packlists as needed.  Log all returns in the return log maintained on the S drive.  Process all credits for consumer and commercial returns within 2 days of physical receipt of products.  If a RMA for commercial return has not yet been created then an UNDOC must be sent to ISRs or appropriate person within 2 days.  Once the RMA is received then credit must be issued within 2 days.  All open UNDOCs must be followed up on a weekly basis until the RMA is received.   Work closely with Warehouse Manager to ensure RMAs are received within 3 weeks of receiving product.  Ensure all credited product is dispositioned appropriately and either destroyed according to policy or returned to the shelf daily.

- Oversee all packaging and labeling as required.   Ensure this area has all necessary packaging.  Completed items are to be promptly returned to the Inbound area for completion of processing.  -- 

- Receive, unpack, verify serial numbers and return firearms to proper cartons for all shows and events in conjunction with the Warehouse Manager.

- Provide direction and training for all job functions listed above, as well as continuous improvements all to be performed in a manner consistent with company service and cost objectives

 - Identify, report, and resolve issues in a timely manner. 

OTHER JOB FUNCTIONS:

- Interact with outside departments such as ISRs, CSRs, Shows and Events or other Beretta Departments as needed.  

 - Effectively communicates in both verbal and written format. 

 - Has ability to read, interpret, analyze, and gather verbal and written information skillfully and effectively.

Strong prioritization and organization skills.

- Possess necessary vision acuity to evaluate fine cosmetic detail.

 - Analytical, innovative, and flexible to evolving processes.

WORKING CONDITIONS/PHYSICAL DEMANDS:

- General warehousing environment.

 - Requires standing, walking, bending and stooping, and heavy lifting up to 50lbs.

 - Occasionally exposed to weather conditions.

-  Safety equipment as required.

EXPERIENCE/EDUCATION:

- 3+ years warehouse supervision with broad knowledge of warehouse operations and quality related experience.

 - Excellent interpersonal skills with ability to communicate within all levels of organization.

 - High level of competency with PC and Microsoft Office Suite (Access, Excel, and Word) required.                                                                                             

 - Excellent interpersonal skills with ability to communicate within all levels of organization.

 - Experience with materials handling equipment required. 

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.