Key Result Areas:

Performance Standards:

Core Values

Continuously exhibit and set the example for others in display of Company values: Customer Centric, Ambitious, Proactive, Innovative, Collaborative and Accountable.

Information Services

• Efficiently deploy new hardware and upgrade existing systems.
• Provide consistent support for existing hardware systems within the data center.
• Proactively respond to support queries, manage incidents in the ticketing system, and document resolutions.
• Execute change requests within pre-defined timelines.
• Oversee equipment logistics, including shipping and receiving.
• Assist in managing hardware inventory.
• Participate in meetings related to both internal and customer-centric environments.
• Regularly update support procedures and process documentation as needed.

Business Partnering

• Act as a partner for IT with the user community and apply most effective use of IT technology to direct business thinking.
• Identify information technology solutions to support the business strategies across all business functions.
• Work with key functional peers to identify IT needs, gathering requirements, assist in estimating project costs and schedules.

Other

• Other Duties as assigned.

A combination of the listed skills and knowledge is preferred

• Bachelor’s degree in computer science or related field
• A minimum of 1-3 years of experience in a similar role.
• 5+ years of experience in network and server administration, hardware, and performance monitoring tools.
• Proven experience in hardware administration and resolution of related issues.
• Familiarity with enterprise-level server hardware and networking is a must.
• Must be able to translate business requirements into technical solutions.
• Extensive knowledge of TCP/IP and other networking protocols
• Proficient in configuring and troubleshooting routers, switches, and firewalls.
• Strong problem-solving skills with a methodical approach to troubleshooting.
• Excellent communication skills, both written and verbal.
• Exceptional attention to detail.

other factors

• Ability to travel up to 50%