GRISWOLD INDUSTRIES

Job Description

Field Service Technician

(Outside Sales Dallas, TX)

JOB DIMENSIONS:

Job Summary:

Under limited supervision, troubleshoot, service, and repair valves and electrical controls on site and in the shop; Establish rapport with municipalities, county agencies, cities, and other water related entities. Assist with installation, schedule and perform yearly maintenance and contract work; and perform related duties as assigned.

Reports to:

District Sales Manager and Regional Sales Manager.

Examples of Duties and Responsibilities:

• Schedule service and perform service on site;
• Prepare and organize supplies given work order needs;
• Prepare accurate service reports in a timely manner for completed work;
• Assemble, modify, repair and replace valves;
• Advise customers as to performance and service requirements of company products;
• Prepare customer quotations;
• Work effectively and safely with other employees, customers and contractors;
• Regular punctuality, attendance, and absence reporting in conformance with company policies is essential to the successful performance of this position; and
• Fully comply with company rules, policies, procedures, and safety guidelines to ensure safe and effective operations;

QUALIFICATIONS GUIDELINES:

Any combination equivalent of, but not limited to, the following:

Experience/Training/Education:

Considerable experience and training in assembly, service, and repair of all product lines; trained in company safety policies and procedures; will be trained at Cla-Val service school; and trained in customer and vendor relations.

Knowledge/Skills/Abilities:

• Ability to communicate with company representatives, vendors and customer representatives;
• Ability to assess customer service contract needs and prepare quotations;
• Ability to perform basic math computations;
• Skilled in use of hand tools and small power tools;
• Working knowledge of all product lines;
• Ability to understand and follow instructions;
• Ability to read and interpret schematic drawings;
• Ability to organize, schedule and complete work with minimal supervision;
• Knowledge of pricing and billing procedures;
• Considerable knowledge of basic assembly and repair procedures and principles of hydraulics;
• Ability to organize service orders, lay out materials and complete billing records;
• Computer literacy in Microsoft Word and Excel and ability to learn job related software programs;
• Ability to qualify for Confined Space Entry certificate; and
• Ability to work in confined spaces.

Physical Requirements:

• Ability to reach, stretch, bend, lift, move, and carry objects weighing 50 pounds or less;
• Ability to move heavier objects with the assistance of others or by using mechanical devices;
• Ability to operate a motor vehicle; and
• Ability to perform essential functions of the job, as defined;

1. Reasonable accommodations provided upon request.

Special Requirements:

• Possession of a valid Class C driver license and an acceptable driving record;
• Ability to operate a motor vehicle;
• Possession of successful Confined Space Entry training certificate.
• Ability to use required personal protective equipment (PPE) and safety equipment;
• Ability to work in valve service areas; and
• Ability to travel overnight on company business as required.