Credit & Collections Specialist

Oliver Healthcare Packaging

Trevose, PA


 Position Summary
This role will be responsible for the accurate invoicing and timely collection of amounts due. The role plays an integral part of the Finance Team with emphasis on accurate activities related to granting credit, posting cash receipts, and collecting customer accounts.

Primary Responsibilities
• Maintain Accounts Receivable aging at current terms through pro-active collection activities for all accounts in assigned portfolio
• Update customer maintenance with current client contact information for invoice remittance and follow up
• Record outcomes of customer collection outreaches with relevant details following the process defined by management
• Work with appropriate sales and operations teams to resolve any customer order and shipping issues discovered during the invoicing and collection process
• Meet or exceed established team and individual collections goals and KPIs
• Perform custom billing, reporting, adjustments, reconciliation and auditing of any customer order related issues
• Analyze credit / business risk and assign credit limits within scope of authority and in accordance with policies and procedures, or make recommendations to management on limits outside of scope of authority
• Make decisions on granting credit to customers who are not paying on time or have questionable creditworthiness
• Provide front-line service for all Credit and AR inquiries on accounts in portfolio
• Serve as the backup for preparation of the daily deposit of customer remittances and record same in the ERP system
• Serve as the backup for the preparation of the daily report to Corporate Headquarters of all cash in and cash out entries
• Identify opportunities for process improvements
• Perform additional duties and assignments as directed

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