About Welch Equipment

Welch Equipment Company is the premier provider of material handling solutions and represents equipment from the worlds #1 manufacturers. Our culture of continuous improvement, or Kaizen, is embedded throughout the organization and is only one of the many “tools” to our success in supporting our employees. 
Our core values are: 

• Positive Attitude 
• Servant Leadership 
• Kaizen 365 (Getting Better, Together, Everyday) 

Our goal is to provide our employees with the tools needed to build a successful career, not just a job. We provide top notch support for our technicians in the form of manufacturer training, tech support, field service supervisors, on the job training in a controlled environment, cutting -edge technology and leaders trained to support. 

We are seeking people who are ready to join a culture of continuous improvement, positive attitude, and servant leadership. If that’s you come build your career with us at Welch Equipment Company and let’s continue to set the standard! 

 

Position Overview

With the guidance of the Director of Operations, the Corporate Service Manager is responsible for the leadership of the Branch Service Managers and other Service related roles, to ensure effective, sustainable and profitable performance at each location. This position drives operational excellence in support of strategic planning and continuously analyzes and manages operational & financial metrics to support growth and alignment of organizational priorities and objectives. As a key member of the company’s senior leadership, this position thinks and acts with a holistic mindset toward creating company strategies that enhance customer experience, team members experience and high value for all shareholders & stakeholders.

They will be guided by the organization’s values of maintaining a consistent positive attitude, focused on getting better together every day while applying a K365 (Kaizen) approach to their work.

This position is a high visibility leader across the organization, that must embody servant leadership.

 

Benefits 

• Medical, Dental, Vision, STD, LTD, and Life 
• Accrued Paid Sick Leave and Vacation 
• 401(k) match 
• Compensation Range: $140,000 - $150,000

Key Responsibilities (including, but not limited to):

• Direct the Branch Service Managers at the various company locations and drive them to achieve maximum levels of efficiency and productivity and to consistently exceed customer expectations.
• Facilitate process improvement initiatives across the Operations Division.
• Develop and implement performance objectives and countermeasures to ensure consistent achievement of operational goals with a strong focus on process orientation.
• Manage operating costs and constantly seek ways to improve operating methods, safe operations, procedures and results.
• Develop and maintain positive and professional working relationships with departmental staff as well as with other departments; practice sound leadership methods to build good morale and teamwork.
• Participate cross-functionally in strategic initiatives, planning and policy deployment. Strong relationships are needed across the organization, and specifically with our Corporate Manager of Parts, our Product Support & Aftermarket sales team & leadership, as well as our RLM (Raymond Lean Manager) leadership and team.
• Manage and develop organizational talent to position organization for growth and succession planning.
• Manage the Operations division in specific reference to staffing, supervision, scheduling, development, evaluation and performance.
• Responsible for development and management of annual budgets & forecasts.
• Monitor performance goals to ensure that customer expectations are exceeded.
• Review financial statements, activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Development of departmental & role-based bonus & incentive structures.
• Identify unsafe operations and practices; work closely with the companies EHS team to ensure compliance with all safety policies, make recommendations relative to safety practices, policy, training, etc. with the end goal of protecting all company team members, our customers, property and the public at large. Zero accidents are the mission.
• Provide timely and thorough resolution of customer complaints and issues.
• Develop positive, long-term relationships with customer base and seek to capitalize on repeat business.
• Utilize technical training resources to ensure proficiency of service technicians and to maintain compliance with manufacturers' technical requirements.
• Carry yourself with a partnership mentality related to interactions with key OEM’s & vendors

Qualifications

• Minimum 5 years operations/service management experience
• Minimum 10 years’ experience in material handling or similar equipment dealership industry preferred
• Must reside in Greater Denver area
• Four-year college degree in business, economics, accounting, finance, marketing, supply chain logistics or similar.
• MBA a plus
• Strong business & financial acumen
• High emotional intelligence
• Strong verbal and written communication skills
• Strong organizational skills
• High proficiency in and/or aptitude for understanding modern systems, software, hardware, AI, RPAs like Microsoft PowerBI, Power Apps, UiSoft, Datarails, Zendesk, etc.

Additional Values or Precepts that guide our decisions and actions: Toyoda Core Values

• Always be faithful to your duties
• Always be studious and creative
• Always be practical & avoid frivolity
• Always strive to build a homelike atmosphere
• Always respect spiritual matters

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